Refund policy

Return and Refund Policy

Thank you for shopping with Tayorichhair. We pride ourselves on delivering premium quality products. Please review our full return, refund, and cancellation policies below before making a purchase.

1. 14-Day Cooling-Off Period (UK & EU Orders)

In compliance with UK and European Union consumer protection laws, customers shipping to the UK or the EU have the legal right to cancel or return their order within 14 days of delivery, for any reason and without justification.
  • You have 14 days from the date you receive your item to notify us of your intent to return.
  • Once notified, you have an additional 14 days to ship the package back to us.

2. Strict Hygiene & Health Protection Exemptions

Please note that due to the strict nature of hair health and safety standards, human hair extensions and wigs are classified as hygienic goods.
  • Eligible Returns: To qualify for a return, your item must be in the exact condition you received it. It must be unworn, unused, untried, with all original tags attached, and in its original, sealed packaging. You must also provide the receipt or proof of purchase. 
  • Ineligible Returns: Under Regulation 28(3)(a) of the UK Consumer Contracts Regulations, the 14-day cooling-off period does not apply to sealed goods that have been unsealed after delivery. We strictly do not accept returns on items that have been opened, tried on, worn, combed out, brushed, cut, or roughened in any way. 
  • Inspection Policy: All returned items undergo a thorough quality control inspection. If an item is found to be handled, altered, or not in its original condition, the return will be rejected. The item will be sent back to your original delivery address at your expense.

3. Non-Refundable Processing Fees

For standard returns where the items are perfectly intact and meet all hygiene requirements, please note the following deductions:
  • UK Orders: Outbound shipping costs, restocking fees, packaging costs, and a 7.5% transaction feeare non-refundable.
  • International Orders (Outside the UK/EU): Outbound shipping costs and a 7.5% transaction fee are non-refundable.

4. How to Start a Return

You must contact us before shipping any items back. Items sent back to us without a prior return request will not be accepted.
  1. Email us at tayorichhair@gmail.com to request a return and receive full packaging instructions.
  2. The buyer is responsible for all return shipping costs and ensuring the safety of the item back to our London address. We highly recommend using a tracked, insured shipping service, as you remain legally responsible for the package until it safely reaches us.
  3. Authorised returns must be posted to:
    Moscow Mansions, 224 Cromwell Road, SW5 0SP, London, United Kingdo

5. Order Cancellations (Before Shipping)

If you request to cancel your order before it has been dispatched, a 5% cancellation fee will be deducted from your total refund. This fee covers the payment gateway processing charges that Shopify strictly does not credit back to merchants when an order is cancelled. The remaining balance will be refunded to your original payment method.

6. Damages, Defective Items, and Issues
Please inspect your order immediately upon arrival. Contact us right away at tayorichhair@gmail.com if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and rectify it as quickly as possible.

7. Final Sale & Non-Returnable Items
Certain types of items cannot be returned under any circumstances. These include: [1]
  • Custom products (such as special orders or personalised items)
  • Sale items, promotional clearance, or purchases made with gift cards
  • Hazardous materials, flammable liquids, or gases [1]

8. Exchanges
The fastest way to get the item you want is to return your original item according to the rules above. Once your return is accepted, you can make a separate, new purchase for the alternative item.

9. International Import Duties & Taxes
Buyers are solely responsible for any customs clearance fees, import duties, and local taxes that may apply upon entry into your destination country. Tayorich Hair is not responsible for postal delivery delays caused by regional customs inspection processes.

10. Refund Processing Time
We will notify you once we have received and inspected your returned package to confirm if your refund was approved.
  • If approved, you will be automatically refunded on your original payment method within 10 business days. [1]
  • Please note that your bank or credit card provider may require additional processing time to clear and post the funds into your account. [1]
  • If more than 15 business days have passed since your return was officially approved and you have not received your funds, please contact us immediately at tayorichhair@gmail.com.